Privacy policy

Last Updated: April 15, 2025

1. Introduction

Welcome to our Privacy Policy. This policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our courses, coaching services, and events.

We take your privacy seriously and are committed to protecting your personal information. Please read this privacy policy carefully to understand our practices regarding your personal data.

This privacy policy complies with the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) (EU) 2016/679.

2. Who We Are

Solution Architects Pty Ltd is the data controller responsible for your personal information. We are registered in Australia with our registered office at Level 2/696 Bourke St, Melbourne VIC 3000,Australia.

3. Information We Collect

We collect and process the following categories of personal information:

3.1 Information You Provide to Us

• Identity Information: First name, last name, username, title
• Contact Information: Email address, phone number, postal address
• Financial Information: Payment details, billing address, purchase history
• Profile Information: Preferences, feedback, survey responses
• Registration Information: Information provided when registering for courses, coaching sessions, or events
• Communication Information: Messages, emails, and other communications you send us

3.2 Information We Automatically Collect

• Technical Information: IP address, login data, browser type and version, device information
• Usage Information: Information about how you use our website, products, and services
• Marketing and Communications Information: Your preferences in receiving marketing from us

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Providing Our Services

• To register you as a new customer
• To process and deliver your orders or services
• To manage payments, fees, and charges
• To deliver course content, coaching services, or event information
• To personalize your experience with us

4.2 Administrative and Legal Purposes

• To administer and protect our business
• To manage our relationship with you
• To comply with legal obligations
• To respond to legal requests and prevent harm

4.3 Marketing and Communication

• To send you information about products, services, and promotions that may be of interest to you
• To communicate with you about your courses, coaching sessions, or events

5. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal information:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms.
• Legal Obligation: Processing is necessary for compliance with a legal obligation.
• Consent: You have given consent to the processing of your personal data for specific purposes.

6. Data Sharing and Disclosure

We may share your personal information with:

6.1 Service Providers

Third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Course and event management platforms
• Customer service tools

6.2 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation
• Protect our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

6.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

7. International Data Transfers

We may transfer your personal information to countries outside Australia and the European Economic Area (EEA). When we do, we ensure similar protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Countries that have been deemed to provide an adequate level of protection by the European Commission or the Australian Government
• Where we use certain service providers, we may use specific contracts approved by the European Commission or other appropriate safeguards
• Where we have your explicit consent to the proposed transfer

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

9. Your Rights

Under Australian privacy law and the GDPR, you have certain rights in relation to your personal information:

9.1 Access

You have the right to request access to your personal information.

9.2 Correction

You have the right to request correction of your personal information.

9.3 Erasure

You have the right to request erasure of your personal information in certain circumstances.

9.4 Restriction

You have the right to request restriction of processing of your personal information.

9.5 Data Portability

You have the right to request the transfer of your personal information to you or to a third party.

9.6 Objection

You have the right to object to processing of your personal information where we are relying on a legitimate interest.

9.7 Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing.

9.8 Withdraw Consent

You have the right to withdraw consent at any time where we are relying on consent to process your personal information.

10. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

12. Marketing Communications

We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us, purchased products or services from us, or if you provided us with your details when registering for a promotion, and in each case, you have not opted out of receiving marketing.

13. Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

14. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

15. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Solution Architects Pty Ltd, at Level 2/696 Bourke St, Melbourne VIC 3000, Australia.

 Email: connect@solutionarchitects.com.au

 Phone: 1300 710 866

16. Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details above. If you are not satisfied with our response, you can contact:

In Australia:

Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 Phone: 1300 363 992 Email: enquiries@oaic.gov.au Website: www.oaic.gov.au