Terms and Conditions

TERMS AND CONDITIONS

INTRODUCTION

These Terms and Conditions ("Terms") govern your access to and use of Solution Architects Pty Ltd online courses, coaching services, and related content (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Solution Architects Pty Ltd is registered in Australia with ABN 35 612 191 885, having its principal place of business at Level 2/696 Bourke St, Melbourne VIC 3000, Australia.

DEFINITIONS

In these Terms, the following definitions apply:

  • "We", "us", "our" refers to Solution Architects Pty Ltd
  • "You", "your" refers to the individual or entity accessing or using our Services
  • "Content" refers to all materials, information, text, images, videos, audio, graphics, and other content provided through our Services
  • "Intellectual Property" includes but is not limited to copyright, trademarks, patents, designs, course materials, methodologies, and know-how
  • "Competitor" refers to any individual, business, or entity that offers similar or related services, products, or courses in the online education, coaching, or training industry
  • "Third-Party Opinions" refers to any views, perspectives, advice, or information expressed by participants, guest speakers, or other non-staff individuals during courses, events, forums, discussions, or other interactive components of our Services


COURSE & COACHING OUTCOMES AND DISCLAIMERS


No Guaranteed Results

While our courses and coaching programs are designed to provide valuable knowledge and skills, we cannot and do not guarantee specific outcomes, results, or achievements. By purchasing our Services, you acknowledge that:

  1. Individual results will vary significantly based on numerous factors including, but not limited to, your prior experience, background, dedication, implementation of strategies, market conditions, and circumstances beyond our control
  2. Any examples of results, case studies, testimonials, or success stories shared in our marketing materials or Content represent individual experiences and are not guarantees of similar results for all students
  3. The information we provide is educational in nature and not a promise or guarantee of specific financial, professional, or personal outcomes


Earnings and Income Disclaimers

If our courses or coaching programs relate to business, career advancement, or income generation:

  1. We make no representations, warranties, or guarantees regarding potential earnings or income
  2. Any earnings or income examples are used for illustrative purposes only and should not be considered as average or typical results
  3. You acknowledge that building a business, advancing a career, or generating income requires substantial work, skill, dedication, and time, and success depends on numerous factors outside our control
  4. We are not responsible for any financial decisions you make based on information provided through our Services


Certification and Qualification Disclaimer

Unless explicitly stated otherwise:

  1. Our courses and coaching programs do not provide professional certification, qualification, accreditation, or licensing
  2. Completion of our courses does not qualify you to practice in regulated professions (including but not limited to law, medicine, accounting, psychology, or financial advising)
  3. Our courses are not substitutes for formal education, degree programs, or regulated professional training
  4. If our courses prepare you for external certifications or examinations, you acknowledge that passing such certifications or examinations depends on your own efforts and other factors beyond our control


Time and Effort Requirements

You acknowledge that:

  1. The time required to complete courses and implement strategies may vary significantly from person to person
  2. Any estimates of time commitment provided are guidelines only and not guarantees
  3. Achieving desired outcomes requires consistent effort, implementation, and potentially additional learning beyond what is provided in our courses
  4. We are not responsible if you do not achieve desired results due to lack of time, effort, implementation, or other factors within your control


Future Suitability Disclaimer

You acknowledge that:

  1. Our Content is based on information available at the time of creation
  2. Laws, regulations, industry practices, technologies, and markets change over time
  3. Content that is accurate and current at the time of delivery may become outdated or less relevant over time
  4. We do not guarantee continued relevance, accuracy, or suitability of our Content for future conditions or circumstances


ELIGIBILITY

To access and use our Services, you must be at least 18 years of age or have obtained consent from a parent or guardian. By accessing our Services, you represent and warrant that you meet these requirements.


THIRD-PARTY OPINIONS AND CONTENT


Disclaimer of Third-Party Opinions

Our Services may include forums, discussions, group coaching sessions, events, webinars, or other interactive components where participants, guest speakers, or other third parties may express opinions, provide information, or share content ("Third-Party Opinions").

You acknowledge and agree that:

  1. Third-Party Opinions do not represent our official views, positions, advice, or endorsements
  2. We do not control, verify, endorse, or guarantee the accuracy, completeness, reliability, or usefulness of any Third-Party Opinions
  3. Third-Party Opinions are provided by their respective authors, who are solely responsible for their content
  4. Your reliance on any Third-Party Opinions is at your own risk


User Interactions and Community Guidelines

When participating in discussions, forums, or other interactive components of our Services, you agree to:

  1. Communicate respectfully with other participants
  2. Not harass, intimidate, or discriminate against other participants
  3. Not share misleading, false, or harmful information
  4. Not promote competing products or services
  5. Respect the confidentiality of other participants
  6. Comply with any additional community guidelines we may establish


Recording and Content Usage

During live events, webinars, group sessions, or similar interactive components of our Services:

  1. We may record these sessions for quality control, training, or future reference
  2. By participating, you consent to being recorded
  3. You agree not to independently record, stream, or distribute these sessions
  4. You acknowledge that any content shared during these sessions may be viewed by other participants


Third-Party Expert Advice

Our Services may include content or sessions led by third-party experts, guest speakers, or industry professionals:

  1. Such experts are independent contractors and not our employees or agents
  2. Their opinions, advice, and methods are their own and not necessarily endorsed by us
  3. We are not responsible for the content, accuracy, or outcomes resulting from following their advice
  4. Any arrangements made directly between you and these third parties are outside the scope of these Terms


NON-COMPETITION AND COMPETITIVE ACCESS RESTRICTIONS


Competitor Access Prohibition

You expressly agree that you are not accessing our Services as a Competitor or on behalf of a Competitor. By using our Services, you warrant that you are not:

  1. An owner, employee, contractor, consultant, agent, or representative of a Competitor
  2. Accessing our Services for the purpose of competitive analysis, market research, or developing competing products or services
  3. Intending to replicate, copy, or adapt our methodologies, systems, or content for competitive purposes


Declaration of Non-Competition

By registering for or accessing our Services, you declare that you are not accessing our Content for the purpose of:

  1. Creating similar or competing courses, programs, or coaching services
  2. Gathering competitive intelligence
  3. Reverse engineering our business model, methodologies, or systems
  4. Any other purpose that may directly or indirectly compete with our business interests


Verification Rights

We reserve the right to verify your identity and business affiliations at any time. We may request additional information to confirm you are not a Competitor. Refusal to provide such information may result in immediate termination of your access.


Competitive Misuse

If we reasonably suspect that you are accessing our Services as a Competitor or for competitive purposes, we reserve the right to:

  1. Immediately terminate your access without refund
  2. Pursue legal action for breach of contract
  3. Seek compensatory and punitive damages for any losses or potential market harm
  4. Enforce our intellectual property rights to the fullest extent permitted by law


ACCOUNT REGISTRATION

To access certain features of our Services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.


PAYMENT TERMS


Fees and Payment

All fees for our Services are in Australian Dollars (AUD) and are inclusive of applicable taxes, including Goods and Services Tax (GST), unless otherwise stated.

Payment must be made at the time of purchase using one of our accepted payment methods. We reserve the right to change our prices at any time. Any price changes will not affect courses or coaching services already purchased.


Instalment Plans

Where instalment payment plans are offered, you agree to make all payments as scheduled. Failure to make timely payments may result in suspension or termination of access to our Services.


REFUND POLICY


We are committed to providing high-quality products and services. This refund policy outlines your rights as a consumer under Australian Consumer Law and our process for handling refunds.

Your Consumer Rights

Under Australian Consumer Law, you have the right to a repair, replacement, or refund if a product or service:
• Has a major fault
• Does not match the description
• Is not fit for purpose
• Is not of acceptable quality

Refund Process
1. Contact our customer service team via saacademy@solutionarchitects.com.au with your proof of purchase
2. Explain the issue with your purchase
3. We will assess your claim within 5 business days
4. If approved, refunds will be processed to your original payment method within 5 business days


INTELLECTUAL PROPERTY RIGHTS


Our Intellectual Property

All Content and Intellectual Property provided through our Services are owned by or licensed to us and are protected by Australian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our Content solely for your personal, non-commercial educational purposes.


Enhanced IP Protection

Our course materials, methodologies, frameworks, processes, systems, teaching methods, templates, and business models constitute our proprietary intellectual property and trade secrets. These are protected by copyright, trademark, and trade secret laws.


Restrictions

You may not:

  1. Copy, reproduce, modify, create derivative works from, distribute, publicly display, publicly perform, or republish our Content
  2. Use our Content for any commercial purpose
  3. Transfer your access to our Services to another person
  4. Record, share, or distribute any live sessions, webinars, or coaching calls
  5. Use our Services or Content in any way that infringes upon the rights of others
  6. Access our Content for the purpose of creating similar or competing products or services
  7. Compile, aggregate, or extract portions of our Content for use in any other context or platform
  8. Attempt to reverse engineer or deconstruct our methodologies, systems, or business models
  9. Share your access credentials with others, especially those affiliated with Competitors


Non-Circumvention

You agree not to circumvent any technological measures we implement to protect our Content, including but not limited to encryption, password protection, or digital rights management.


Third-Party Intellectual Property

Certain Content within our Services may include intellectual property owned by third parties, including guest speakers, subject matter experts, or content partners. Such content is protected by the same restrictions outlined above, and your use of such content must comply with these Terms.


Your Content

By sharing any content, feedback, or submissions through our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content in connection with providing and promoting our Services.


USER CONDUCT

You agree not to:

  1. Use our Services in any way that violates any applicable laws or regulations
  2. Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our Services
  3. Use our Services to transmit any material that is defamatory, offensive, or otherwise objectionable
  4. Attempt to gain unauthorized access to any portion of our Services or any systems or networks connected to our Services
  5. Harass, abuse, or harm another person through our Services
  6. Use our Services for any fraudulent or illegal purpose
  7. Access our Services through automated means, including scraping, data mining, robots, or similar data gathering and extraction tools
  8. Systematically download, store, or archive significant portions of our Content
  9. Conduct any activity that could damage, disable, overburden, or impair our Services


CONFIDENTIALITY


Confidential Information

All Content provided through our Services, including but not limited to course materials, methodologies, systems, processes, and business models, are considered confidential information. You agree to:

  1. Maintain the confidentiality of our Content
  2. Not disclose or share our Content with any third party, especially Competitors
  3. Use reasonable measures to protect our Content from unauthorized access or disclosure
  4. Notify us immediately if you become aware of any unauthorized access to or use of our Content


Participant Confidentiality

You agree to respect the privacy and confidentiality of other participants in our Services. You shall not:

  1. Share personal information about other participants without their explicit consent
  2. Record, transcribe, or distribute discussions, coaching sessions, or interactions with other participants
  3. Use information learned about other participants for commercial purposes, marketing, or solicitation


Survival of Confidentiality Obligations

Your confidentiality obligations shall survive the termination of these Terms and shall continue indefinitely or for the maximum period permitted by applicable law.


MONITORING AND ENFORCEMENT


Detection Measures

We may implement various technical measures to detect and prevent competitive access to our Services, including but not limited to IP tracking, usage pattern analysis, and access monitoring.


User Verification

We reserve the right to periodically verify your identity and non-competitive status. This may include requests for additional information, verification of employment, or other reasonable measures to confirm compliance with these Terms.


Content Moderation

We reserve the right to monitor and moderate discussions, forums, comments, and other interactive components of our Services. We may, at our sole discretion, remove, edit, or refuse to publish any user content that violates these Terms or that we find objectionable for any reason.


TERMINATION

We reserve the right to suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Upon termination, your right to access and use our Services will immediately cease.


Competitive Access Termination

If we reasonably believe you are accessing our Services as a Competitor or for competitive purposes, we may immediately terminate your access without prior notice and without refund.


DISCLAIMERS


No Guarantees

While we strive to provide valuable educational content, we do not guarantee specific results from using our Services. Results may vary based on individual effort, background, and other factors.


Educational Purpose

Our Services are provided for educational and informational purposes only. They are not a substitute for professional advice. We recommend consulting with appropriate professionals regarding specific situations.


Third-Party Information Disclaimer

Information, opinions, and content provided by third parties, including guest speakers, coaches, participants, or external resources, are not verified or endorsed by us. We make no representations or warranties regarding the accuracy, reliability, or completeness of such information.


Not Professional Advice

Our Services, including any information shared during discussions, forums, or events, do not constitute professional, financial, legal, medical, or other regulated advice. Any decisions you make based on information obtained through our Services are your sole responsibility.


Technical Issues

We do not guarantee that our Services will be uninterrupted, timely, secure, or error-free. We are not responsible for any losses resulting from technical issues beyond our reasonable control.


LIMITATION OF LIABILITY

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  1. Your access to or use of or inability to access or use our Services
  2. Any conduct or content of any third party on our Services
  3. Any content obtained from our Services
  4. Unauthorized access, use, or alteration of your transmissions or content
  5. Any reliance on information or opinions provided by third parties through our Services
  6. Your implementation or non-implementation of strategies, techniques, or information provided through our Services
  7. Your expectations regarding outcomes, results, or achievements not aligning with actual outcomes

Our total liability for all claims related to our Services shall not exceed the amount paid by you for the specific course or coaching service giving rise to the claim.


ACKNOWLEDGMENT OF UNDERSTANDING

By accessing our Services, you acknowledge that you have read, understood, and agreed to the Course Outcomes and Disclaimers section. You specifically acknowledge your understanding that:

  1. Individual results will vary
  2. No specific outcomes are guaranteed
  3. Success depends on numerous factors beyond our control
  4. You are solely responsible for your implementation of the information provided
  5. You have conducted your own due diligence regarding the suitability of our Services for your specific needs and circumstances


INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Solution Architects Pty Ltd, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Services.


EQUITABLE REMEDIES

You acknowledge that a breach of these Terms, particularly those related to competitive access and intellectual property rights, may cause us irreparable harm for which monetary damages would be inadequate. Accordingly, in addition to any other remedies available, we shall be entitled to seek injunctive relief or other equitable remedies to prevent or stop any breach of these Terms.


PRIVACY POLICY

Our Privacy Policy, available at https://academy.solutionarchitects.com.au/privacy , explains how we collect, use, and protect your personal information. By using our Services, you consent to our collection and use of your personal information as described in our Privacy Policy.


GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.

You agree to submit to the exclusive jurisdiction of the courts located in Victoria, Australia, to resolve any legal matter arising from these Terms.


DISPUTE RESOLUTION

Before filing a claim against us, you agree to attempt to resolve the dispute informally by contacting us at saacademy@solutionarchitects.com.au. If a dispute cannot be resolved informally, you agree to seek mediation before pursuing any formal proceedings.


MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website, and the date of the latest revision will be indicated at the top of the Terms. Your continued use of our Services after any modifications indicates your acceptance of the modified Terms.


SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent possible under law.


ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and us concerning our Services.


CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Solution Architects Pty Ltd
Level 2/696 Bourke St, Melbourne VIC 3000, Australia
saacademy@solutionarchitects.com.au

 1300 710 866

 

Last Updated: 17/04/2025

 

Solution Architects Pty Ltd (ABN 35 612 191 885) , Level 2/696 Bourke St, Melbourne VIC 3000 Australia

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